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Legal

Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Traal collects, uses, and protects your personal information when you shop with us. We keep things simple — we only collect what we need to fulfil your order and improve your experience.

Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Sharing Your Information
  4. Data Storage & Security
  5. Cookies
  6. Your Rights
  7. Third-Party Services
  8. Children's Privacy
  9. Changes to This Policy
  10. Contact Us

1. Information We Collect

When you place an order or create an account with us, we may collect the following information:

We do not collect or store your bank account numbers, mobile money PIN, or any payment credentials.

2. How We Use Your Information

We use the information you provide solely to:

We do not use your information for unsolicited marketing, and we do not sell your data to anyone.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share limited information with trusted services that help us operate:

All these services have their own privacy policies and operate under industry-standard security practices.

We may disclose your information if required by law or to protect the rights and safety of our customers or business.

4. Data Storage & Security

Your data is stored securely using Supabase, which is hosted on AWS infrastructure. We use row-level security policies to ensure your data is only accessible to you and authorised administrators.

Payment proof images you upload are stored in a secure, access-controlled storage bucket. We take reasonable precautions to protect your data, but no system is 100% secure — if you have concerns, contact us.

We retain your order data for as long as reasonably necessary to provide our service and resolve any disputes. You may request deletion of your account and associated data at any time.

5. Cookies

Our website uses minimal local storage (not traditional cookies) to:

We do not use advertising cookies or tracking pixels. You can clear your browser's local storage at any time through your browser settings.

6. Your Rights

You have the right to:

To exercise any of these rights, contact us at the details below. We will respond within a reasonable timeframe.

7. Third-Party Services

Our store may contain links to external sites or use third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their policies.

We use Google OAuth as an optional sign-in method. If you choose to sign in with Google, Google's privacy policy governs how they handle your authentication data.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

We recommend checking this page periodically if you are a regular customer.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Traal

Email: [CONTACT_EMAIL]

WhatsApp: [WHATSAPP_NUMBER]

Website: [WEBSITE_URL]

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